OUR POLICIES

Vehicles are available for drivers over 21 years old. Other vehicles may require you to be at least 25 years old. Unfortunately, we do not rent any cars for drivers under 21 years old. All clients must be physically presented during the preparation process of the documents and the car rental. Unfortunately, we do not allow the participation of a third party for car pick up. Our staff would have to personally provide our clients with their car keys.

Cars are available to foreign citizens with a valid passport and driver’s license of their country. We can arrange insurance documents for foreign visitors who are planning on renting for more than two days. Please note that foreign visitors who do not have the insurance documents would have to make a higher security deposit of $ 1,000 – $25,000, depending on the vehicle.

Every lessee must leave a security deposit in a written form of a deposit cheque, cash, or credit card. In case of any damages when returning the vehicle to the company an extra charge will apply from the security deposit. The amount of the deposit is going to vary depending on the value of the rented vehicle and its type of insurance documents. The approximate price is $ 1,000 – $ 25,000. This deposit is fully refundable upon completion of the lease. If you are using an American Express for your deposit, then it must be passed through the status of an “AUTHORIZATION ONLY” (not the actual payment). If you are using Visa, MasterCard, or Discover Card, the deposit is deducted from the card, and you will be issued a full refund at the lease termination.

We cannot provide you with a refund, change of the date of the lease, during unexpected weather conditions. However, we are flexible in case of unpredictable weather conditions or natural disasters such as snowstorms, flooding, tornadoes, or other extreme conditions that make driving unsafe. Our policy on these exceptions during these cases primarily refers to the time of receipt/return of the car, and not for the entire period of the lease.

 

Renters are responsible for parking, speeding, or other traffic violations during rental of the vehicle and must pay every applied fee, fines, payment of towing, or other costs of the road violation.

We do not offer refunds on car rentals and gift certificates.

Additional drivers must be listed on your rental agreement for an extra fee. Each additional driver must be present at the time of a car rental and submit, in advance their driver’s license, insurance documents, and age limitations.

You can choose to recieve/return the car at our office or at your home, hotel, airport or anywhere else at your convenience for a minimal fee. We also provide the storage of your vehicle at our parking lots for free. Doorstep delivery of the vehicles is also available for a minimal cost depending on the distance of your destination.

Please Note: All of the dates of receipt/return of cars must be confirmed in advance, at least 24 hours to ensure the provision of service on time.

We accept Visa, MasterCard, American Express, and Discover as payment for both, rental and security deposits.

In some cases, checks and cash can be accepted.

Cars are delivered to our clients with a full tank and may be returned with a full or empty tank. ($9/gal. the charge for refueling.)

All vehicles must be operated with premium gasoline(93+ Octane).

$500 penalty fee is applied for fuel of less than 93+ class.

E-Z Pass” is included in each of our cars.

Renting during the weekdays and weekends includes 100 miles/day free. Weekly rentals include up to 1,000 miles for free. Unless indicated otherwise. Miles over the allotted amount must be paid by the specified value.

Cars that were rented at our Pittsburgh office cannot be used outside of the state of Pennsylvania without any prior written consent.

We are very flexible with the time when you return the vehicle. We do not apply that 2 days rental is precisely 48 hours, we have established a particular time for return, we must follow and respect it.

We are offering an additional hour at no charge from the scheduled time of return.  You will then be charged with an additional daily rate for the rental.

Our luxury rental vehicles cannot be used in the following cases:

  1. If a person is driving without their driver’s license.
  2. if any illegal purpose or any other illegal activity is involved.
  3. To transport people for money or for self profit.
  4. For towing or pushing any heavy objects.
  5. For violation of existing speeding limitations.
  6. For any speeding tests or high-speed competition, race, rally, endurance races, or demonstrations.
  7. For educating someone to drive.
  8. At any unpaved surfaces.

In case of violation of those prohibited restrictions, we reserve the right to terminate the lease of your agreement and to legally return the vehicle to our company. The renter is at risk of losing their entire security deposit.

All renters must take a full responsibility for any damages in case of a car accident.

You have the following options:

If you own an American Express card – you will be offered their program called “PREMIUM CAR RENTAL PROTECTION”. It is available directly from American Express services and provides full coverage for any rental vehicles. This is a great option because it can be purchased in addition to the basic insurance policy, and it will provide you with an additional level of protection.

There are several companies that offer programs for the case of an accident.

Contact us for more information.

When you book your car, we will charge your card for the whole amount of the vehicle rental, you will pay your security deposit the day you pick your rental up, most cases we will just put a preauthorization on your card.

Since we have a limited number of rental cars, we are on a very tight schedule. We offer a 24-hour time period after booking to make any changes or cancellations, followed by the cancellation fee of 50 percent of the total rent or $ 500. 

If you cancel or transfer at least 7 days prior to the lease, you will be charged with the full cost of the cancellation.